Shipping policy
GENERAL:
Orders are dispatched within 1-2 working days, from USA and will be delivered via a DHL tracked and signed service. UK and EU orders will typically arrive within 5-7 working days, while international orders can take up to 5-10 working days to arrive.
During high-demand periods, it may take us a bit longer to dispatch the order, but in this case, we will contact you directly and let you know the estimated date.
America, Oceania
|
Shipping country/region |
Estimated delivery time |
|
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America. |
2-7 business days |
Europe
|
Shipping country/region |
Estimated delivery time |
|
Spain (Mainland and Balearic Islands), Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Metropolitan France, Norway, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, |
2-7 business days |
Asia, Middle East
|
Shipping country/region |
Estimated delivery time |
|
Bahrain, Brunei, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macao SAR, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, South Korea, Singapore, Taiwan, Thailand, UAE. |
2-7 business days |
America, Oceania
|
Shipping country/region |
Estimated delivery time |
|
Australia, Canada, Chile, Colombia, Mexico, New Zealand, Puerto Rico, United States of America. |
2-7 business days |
Africa
|
Shipping country/region |
Estimated delivery time |
|
Ivory Coast, Kenya, Mauritius, Morocco, Nigeria, Senegal, South Africa. |
2-6 business days |
GIFT:
Sending a gift
All items purchased as a gift are gift-wrapped on a complimentary basis, and include a personalised note that you specify when confirming your purchase.
Gifts are shipped in brand-free boxing and no price is included in the delivery documentation.
For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping company. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.
If you’re unable to resolve the issue with the shipping company, please email info@qulani-us.com and we’ll get to the bottom of it!